Material Claims Specialist

Material Science · Atlanta, Georgia
Department Material Science
Employment Type Full-Time
Minimum Experience Manager/Supervisor

ABOUT THE ROLE

As our Material Claims Specialist, you will be instrumental in maintaining and enhancing our material claims processes, from first contact to final resolution. Reibus has grown exponentially, and we’re excited to add a Material Claims Specialist to ensure a preeminent material claims process. This role is a perfect opportunity for an individual with experience in the material supply chain and an understanding of rejections and issues that can disrupt it. In this role, you’ll report to our Material Sciences Specialist as well as work closely with multiple internal and external groups.  If you’re highly thorough in following your processes and wildly successful at finding resolutions, we want to hear from you!

 

WHAT YOU’LL DO

  • Manage material claims- Manage the material claims life cycle with the assistance of the Material Sciences Department.
  • Build trust with customers- Ensure proactive communication and timely resolutions to enhance customer satisfaction.
  • Partner across the organization- Collaborate with purchasing, sales, logistics, and accounting to ensure dispositions are completed in a fair and timely manner.
  • Coordinate between external groups- Coordinate claim resolutions and dispositions between external customers and suppliers maintaining customer anonymity.
  • Deliver claim metrics- Track and publish monthly claim metrics, use analytics to suggest enhancements to the claims process.
  • Assist in corrective action system- Assist in the corrective action system, from documentation to suggesting potential actions to achieve targeted outcomes.

 

WHAT YOU’LL BRING 

  • Customer focus- Resolute focus on needs of the customer above all. View through the customer’s lens first, basing decisions and prioritization around their needs. 
  • Attention to detail- Extreme attention to detail working with complex processes.
  • Data and information fluency- High analytical acuity to be able to interpret and investigate the details to determine proper resolutions and dispositions. 
  • Collaboration- Assertive with humility. Being a professional under the pressure, whether engaging with internal or external groups. 
  • Agility- Resilient, resourceful, and proactive in fast-paced environments. Able to seamlessly alternate between various tasks.

 

YOUR IDEAL BACKGROUND 

  • 4+ years of experience in material claim management
  • Located in or willing to move to Atlanta, GA is preferred
  • Experience with supplier and customer claims is preferred
  • Steel and/or Aluminum industry experience is preferred
  • Bachelor’s degree in business, supply chain, engineering, or related field is preferred.
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.



WHY REIBUS?

You may have heard that Reibus is the fastest growing tech startup serving the industrial space with $300B market potential. Why is that?

For starters, we offer a virtuous circle of solutions for the metals industry. This includes an easy-to-use B2B marketplace, finance solutions that customers can’t get enough of, and a burgeoning logistics business already growing faster than we imagined. But what drives our success isn’t great technology, or a visionary business plan. It is our culture. We invest in our culture and realize it is what sets us apart. Visit our office and you’ll experience it for yourself.

We create an amazing place to work for our people. We solve real problems for our customers. That is why Reibus.

 

ASK US ABOUT:

  • Our culture: The company values are at the core of today’s decisions and our vision for the future.
  • Paid-to-Live policy: It’s not PTO, its PTL! Unlimited vacation, sabbaticals, reimbursements for vacation excursions, and donations to causes you volunteer for.
  • The “Not-An-Employee Handbook:” Our 4-page preamble to working at Reibus is straightforward, and if you’re the right fit, inspiring.
  • “Be an adult:” This oft-repeated mantra exemplifies the ownership we empower our people with.
  • Lighthouse Leadership: We ask our leaders to live in the place of need, stand tall, shine a light, and be a home.

 

 

A PLACE THAT LETS YOU BE YOU.

Diversity at Reibus isn’t about checking a box or maintaining our corporate image, it stems from our commitment to creating a sense of belonging. We find and help grow individuals from all walks of life. We learn from each other’s beliefs and celebrate the differences that power our learning. We ensure fairness and respect in the way we treat our people.

 

To learn more about becoming part of the Reibus family by emailing us at careers@reibus.com.


Thank You

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  • Location
    Atlanta, Georgia
  • Department
    Material Science
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor